Survey

1. How often do you shop second-hand or refurbished items?

A. Often

B. Occasionally

C. Rarely

D. Never

2. What is your primary source for news?

A. Social Media

B. News Websites/Apps

C. Television

D. Word of Mouth

3. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

4. How often do you shop using your smartphone?

A. Daily

B. Weekly

C. Monthly

D. Never

5. Do you prefer shopping in large chain stores or small local shops?

A. Large chains

B. Small local shops

C. No preference

6. Do you add items to a wishlist or cart to buy later?

A. Yes, all the time

B. Sometimes

C. No

7. How much time do you typically spend on a single shopping session online?

A. Less than 15 minutes

B. 15-60 minutes

C. 1-2 hours

D. More than 2 hours

8. Have you ever used a virtual try-on feature for clothes or glasses?

A. Yes, and it was helpful

B. Yes, but it wasn't accurate

C. No, I haven't

9. Have you ever bought something after seeing it on social media?

A. Yes, many times

B. Yes, a few times

C. No

10. Do you read the return policy before making a purchase?

A. Always

B. Often

C. Sometimes

D. Never